Privacy Policy

Privacy Notice

Island RYDE Limited trading as RYDE, 'we' or 'our' is committed to protecting the privacy and security of your personal information.

This Privacy Notice describes how we collect and use personal information about you during and after your relationship with us pursuant to the Data Protection (Jersey) law 2018 (“DPJL”).

RYDE is a "Data Controller", which means we are responsible for deciding how we hold and use personal information. We are also registered with the Jersey Office of the Information Commissioner (“JOIC”) – Registration No. 100518.

We will comply with data protection law, the principles of which says that the personal information we hold about you must be: -

• Used lawfully, fairly and in a transparent way.
• Collected only for valid purposes that we have clearly explained to you and not used in any way incompatible with those purposes.
• Relevant to the purposes we have told you about and limited only to those purposes.
• Accurate and kept up to date.
• Kept your data only as long as necessary for the purposes we collected it.
• Kept securely.

RYDE is accountable to you and the Authorities to show compliance with (“DPJL”) and demonstrate how we are compliant.

The Data Protection Manager ("DPM")

We have appointed a DPM to oversee compliance with this Privacy Notice.

If you have any questions about this Privacy Notice or how we handle your personal information, contact the DPM at dataprotection@ryde.je.

You have the right to make a complaint at any time to the JOIC.

Contact details for these are outlined at the bottom of this Privacy Notice.

The Kind of Information We Hold About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

To explain this to you, we will list our different services when we collect or use additional information about you.

How Is Your Personal Information Collected?

We collect personal information about you when you contact us, engage us to provide a service or provide use with your data for another specific purpose.

What information do we collect about you?

Ryde collects data;

• Provided by the user during account creation; name, title, email address, phone number, location, username, password,
• Information collected during the use of our services like; payment methods, current location, and destination address.
  

What Special Category Data do we collect about you?

RYDE does not collect Special Category data from members or users of their facilities unless it forms part of the work you have specifically engaged us to do. If that is the case, we will explain our legal basis for processing your data and your rights to withdraw consent, if that is the legal basis used at the time.

CCTV data

At Ryde, we value the safety of our customers and our drivers. For this reason, we have installed CCTV in all of our vehicles. This CCTV records images externally and images and audio internally. We will retain this CCTV for a period of two weeks (14-days). The reasons we have installed CCTV is to:

• Detect and prevent criminal activity.
• To protect the safety of our customers and drivers.
• For the purpose of training our drivers, the data collected can be used for training purposes.
• For any internal disciplinary issues arising out of complaints about one of our drivers.
• Evidence of inappropriate behaviour of a driver or customer.

How We Will Use Information About You?

We will only use your personal information when the law allows us to.

Most commonly, we will use your personal information in the following circumstances:

• You have entered into a Contract with us to provide you with a service; an example of this would be when you open an account with RYDE and provide your personal information.
• Where it is necessary for our Legitimate Interests (or those of a third party), your interests and fundamental rights do not override those interests. An example of this is when as an account holder or user of our services we make contact with you about a new service or offer that we feel you would be interested in, and we believe you would expect to receive from us.
• We need to comply with a Legal Obligation; when we retain client account information for tax purposes this may include your personal information.

We may also use your personal information in the following situations,

• Where you have given, your Consent to contact you for a specific purpose, such as subscribed to receiving our newsletter or marketing material from us.
• In an emergency, it is in your Vital Interest to share your information when we have it recorded; an example would be, if there was an incident with one of the drivers in one of our vehicles and we had to provide emergency services with the personal data of people in one of our vehicles.
  

Change of purpose

We will only use your personal information for the purposes we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.

Data Sharing

We do not pass on information gained from your engagement with us without a clear legal basis for doing so. However, we may disclose your Personal Information to meet legal obligations, regulations, or valid governmental requests.

We use certain third parties also known as Processors to provide or support our services. We have appropriate agreements in place with those processors to ensure the safety of your information. For information on these processors please see the table below. We do not share your information with any processors for the purposes of direct marketing.

The current data processors used by RYDE are.

• PropelFwd Data Protection Managers. They will only have sight of your information if you request your information or if we have a data incident. See Privacy Notice - PropelFwd
• Autocab will be providing the driver app, passenger app and corporate accounts portal. This will contain your personal information if you put it in there. Website Privacy Policy - Autocab
• Judo pay Payment service provider. This is the payment gateway we use; we do not store any payment data. Judopay privacy policy
• Webreality For website design, marketing, branding and website hosting. If you use the ‘Contact Us’ form your personal information will be stored by Webreality. Privacy Policy (webreality.co.uk)
• Xero Accounting tool to support Accountable.je Your personal information will be on this if you are an account client. Privacy Notice | Xero
  

Processors are other organisations/services carefully chosen by RYDE to process your information correctly and securely. In the case of organisations outside of Jersey, the United Kingdom and the European Economic Area (EEA);

(a) We have prior written instructions for the transfer or

(b) We have entered into specific contractual terms with them to ensure that they treat your personal data in a way equivalent to that in which they would be required if they were established in Jersey.

The only Processor we use that transfers data outside the EEA is Xero. Their data hosting servers are located in the United States of America. Please read their privacy notice, in the link provided above. If you have any questions or concerns, contact our DPM at dataprotection@ryde.je

We ensure that your privacy rights are respected in line with this Notice and the same protection is given to your personal data as laid down by the DPJL.

Data Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, altered or disclosed, or accessed in an unauthorised way. In addition, we limit access to your personal information to those Staff, Agents, contractors and other third parties on a need-to-know basis.

They will only process your personal information on our strict instructions, and they are subject to a duty of confidentiality.

Details of these measures may be obtained from our DPM.

We have put in place procedures to deal with any suspected data security breach and notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your data. The purposes for which we process your data and whether we can achieve those purposes through other means and the applicable legal requirements.

You can request our Data Retention Schedule from our DPM if required.

In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Rights of Access, Correction, Erasure, and Restriction

The personal information we hold about you must be accurate and current. Please keep us informed if your information changes during your relationship with us.

Under certain circumstances, by law, you have the right to:

• Request access to your personal information (commonly known as a "data subject access request"). This right enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This right enables you to have any incomplete or inaccurate data we hold about you corrected.
• Request erasure of your personal information. This right enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing your personal information where we rely on a legitimate interest (or those of a third party). There is something about your situation that makes you want to object to processing on this ground. You also have the right to object to processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal information. This right enables you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party.
  

If you want to review, verify, correct or request the erasure of your personal information, object to the processing or request that we transfer a copy of your personal information to another party, contact our DPM at dataprotection@ryde.je

You will not have to pay a fee to access your personal information (or exercise any other rights). However, we may charge a reasonable fee if your access request is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

How to request your information and what we may need from you

You can use the Data Subject Access Request form, available on our Cookie Banner. You can also email in your request, make your request over the telephone verbally to one of our team, whatever way you feel more comfortable with.

If you have any questions about this process or any of your rights, contact our DPM at dataprotection@ryde.je

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or exercise any of your other rights).

We will respond to your request without undue delay, but certainly within Four Weeks after satisfactory verification of your identity. In some circumstances we can apply an eight-week extension to this time frame when the request is complex in nature, and it cannot be answered in the four-week time frame. If this is to happen, we will inform you as soon as possible.

Right to Withdraw Consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.

To withdraw your consent, contact our DPM at dataprotection@ryde.je

Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to unless we have another legitimate basis for doing so in law.

Changes to this Privacy Notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates.

We may also notify you in other ways from time to time about the processing of your personal information or requesting you to confirm the accuracy of the information we hold on you.

• Detect and prevent criminal activity
• To protect the safety of our customers and drivers.
• For the purpose of training our drivers, the data collected can be used for training purposes.
• For any internal disciplinary issues arising out of complaints about one of our drivers.
• Evidence of inappropriate behaviour of a driver or customer.

Complaints

We want the chance to resolve any complaints you have about how we process your information. You have the right to complain to the JOIC about how we have used your data.

The details for each of these contacts are:

Island RYDE Limited

First Floor, 6 Vine Street, St. Helier, Jersey, JE2 4WB

Telephone +44 (0) 1534 735330 or email dataprotection@ryde.je

Jersey Office of the Information Commissioner

2nd Floor, 5 Castle Street, St Helier, Jersey JE2 3BT

Telephone +44 (0) 1534 716530 or email enquiries@jerseyoic.je